Colleen D. Burgess

redcdb531@gmail.com919.902.1027www.linkedin.com/in/cburgess01

 

 

Trusted HR Consultant / Expert in EEO Compliance

Experienced Affirmative Action / Equal Employment Opportunity Account Manager

 

Senior Equal Opportunity Account Manager with over 15 years of experience in Equal Employment Opportunity (EEO) compliance with comprehensive and extensive knowledge of EEO/AA laws, statues, policies and federal / state regulations.  Proven experience in collaborating and communicating with senior management and executives to conduct HR strategic planning to support and further corporate business units’ EEO/AA programs.

Expert in managing, leading, developing, and coordinating/implementing multiple HR projects / programs initiatives independently and employment personnel activities to completion for over 20k employees.  Researched, analyzed, and interpreted EEO/AA data and made recommendations for corrective course of actions and communicated to senior VP executives, VPs, directors, managers and cross-functional HR teams.  Expertise in:

Program / Project Management | EEO / AA Compliance| EEO Employment law, Diversity, HR

Audit | Data Analytical Skills | Leadership & Customer Relationship-building Skills | HRDB | Customer Service | QMF/SQL |Advanced Microsoft Skills | Adobe Acrobat Editor

 

 

Professional Experience

 

IBM CORPORATION, Research Triangle Park, NC

Senior EO Account Manager2006 – 2015

Developed, implemented, and monitored many Functional Affirmative Action Plans and other projects simultaneously.  Served as trusted HR professional to Executives, Compliance Officers (VPs & Directors), HR Leaders / Partners, Recruiters, and Management regarding U.S. EEO / Affirmative Action (AA) Compliance for women, minorities, and individuals with disabilities, and veterans.  Provided technical assistance through advisement to clients’ EEO/AA and built strong client relationships with internal and external clients.  Analyzed complex statistical selection processes using adverse impact analysis to evaluate personnel activity consistent with federal regulatory requirements.  Handled EEO/AA sections of contracts for request for proposals and bids from sales team to satisfy EEO/AA compliance requirements.

 

·               Created, managed, monitored, and evaluated clients’ EEO/AA plans and programs by business units for over 20K employees, making corrective action recommendations and best practices to Compliance officer’s/manager’s and maintaining compliance and obtaining approval for annual Plans.

·               Researched and analyzed population, workforce representation, and personnel activity trends and communicated findings and corrective action plans where indicated, advising management of any possible trends / patterns to underutilized population.

·               Performed quarterly and mid-year adverse impact analysis of personnel activity, including applicant hiring data, promotions, and terminations; progress towards placement rate goals for underutilized population, and communicated results to management and cross functional HR team, improving recruiting outreach and development initiatives.

·               Assisted with mandatory Sexual Harassment Training for all supervisors, and managers, posted notices of training and reminders on corporate HR web portal and ran weekly Learning System reports to track attendance of participants, communicated results to management.

 

IBM CORPORATION (Continued)

·               Co-chaired in designing and developing Lotus Notes database with IT developer, enabling sales / marketing representative to submit EEO / AA contract compliance data request for “Request for Proposals”, Request for Bids, and Request for Information (RFI) within teamroom database instead of email, saving company money, time, and productivity and was recognized with Eminence and Excellent Award.

·               Served as program manager handing release of information, including proposals and bids, for contracts from sales team for EEO/AA Compliance data reports and interfaced with Employment Law section of legal and state / local government agencies, satisfying EEO/AA Compliance reporting as well as quarterly and annual reporting ensuring company was in compliance with state / local government agencies laws and regulations.

·               Coordinated inputs of multiple sources (legal, HR data and systems team, compensation) and prepared replies to EEO/AA contract sections from sales team and completed external customer requests/questionnaires before or ahead of deadlines from government agencies to meet regulatory compliance.

 

EO Account Manager, EO Compliance Operations2000 – 2006

Developed, implemented, and monitored several Functional Affirmative Action Plans and other projects. Partnered with Compliance Officers, HR Leaders / Partners, Legal, and Management regarding U.S. Affirmative Action / EEO Compliance. Performed deep dive data analysis of employment activity consistent with federal regulatory requirements including but not limited to hires, promotions, terminations, applicant flow and statistical complex data analysis. Managed and maintained access control list for several Lotus Notes database and delivered database training to department members.

·               Monitored and documented several Functional Affirmative Action Programs for EO Establishments comprised of over 14K employees, ensuring audit readiness and compliance with federal government regulations.

·               Identified issues and provided recommendations to executives, Compliance Officers and cross-functional HR team, improving under representation of minorities and women in an EO job group.

·               Created, updated and maintained several Lotus Notes databases, making updates and adding new team members to access control listing (ACL) granting permission rights.

·               Trained 10 EO Compliance and Programs team members on new TeamRoom Plus database, improving productivity. Provided recommendations to redesign HR People Planner database for all U.S. IBM managers for employee development.

 

Additional Roles

 

EO Release of Information Coordinator – IBM, EO Compliance Operations

EO Administrator Analyst – IBM, EO Compliance Operations

IBM Ideas Analyst – IBM, Ideas Department

Administrative – IBM, Administrative Services / Support Department

 

Technical Skills

 

Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook), Brio Application, HR personnel systems (CERIS, IBM Cognos), HRDB, Adobe Acrobat,

TeamRoom Plus database, and Query Management Facility (QMF)/SQL relational database, Lotus Notes

Utilizing Excel Pivot tables to automate job tasks

 

Education

 

Bachelor of Science (BS), St. Augustine’s College, Raleigh, NC, Graduated cum laude